The challenge
The network ran on a ten-year-old portal that patients avoided. Booking happened by phone, the call center was overwhelmed, and the system struggled to meet modern HIPAA security expectations.
Our approach
We interviewed patients and front-desk staff, mapped the five most common reasons for calls, and designed a mobile-first portal around those tasks, on a HIPAA-eligible AWS architecture with end-to-end encryption and audit logging.
The solution
- Online scheduling synced with the existing EHR
- Secure messaging with care teams
- Bill pay with Stripe
- iOS and Android apps with biometric login